AI agents
Agents that work like your best team, with the rules you set.
Create them by goal, give them your knowledge and decide how far they go. They reply in the customer’s language, sell with your real catalogue and know when to hand over to a person.
Create
One agent per goal, ready in minutes
Choose what you want to achieve — serve and sell, serve and book appointments, or score leads — and the agent starts with the right tools. Give it a name, a mission, a tone and its own instructions, and test it on the same engine it will use with customers before publishing.
- Draft, published or archived: a draft never replies
- Replies in the customer’s language
- Test tab and 30-day metrics
Control
You decide what it does alone and what waits for approval
Each of the agent’s tools — check catalogue and stock, look up coupons, book in the calendar, create or advance opportunities, open tickets, escalate to a person — is set to Automatic, With review or Off. Anything that needs review goes to Approvals and runs with the approver’s permissions.
- Proposals expire after 72 h, with reminders
- Never marks a deal as won or lost
- When a person replies, the AI steps back for 24 h
Coordinate
Teams of agents with a single voice
An agent can consult another, delegate a task or hand over the whole case, and the customer keeps talking to one voice. Schedule background jobs — a daily report, a weekly review — that run with their owner’s permissions and leave any change for review.
- Consult, delegate and hand over
- Team templates by industry
- Daily or weekly jobs
Learn
Better every week, always with your OK
Upload documents, web pages or text. Questions it can’t answer are grouped so you can turn them into verified answers, and every correction your team makes becomes a lesson you approve. A weekly judge checks your control questions and blocks any change that makes answers worse.
- Sources: PDF, Word, web and text
- House rules for every agent
- Follow-ups that pause if nobody replies
AI built in
Safety and transparency built in
- AI notice in the first reply on every channel (EU AI Act).
- Names and personal data pseudonymised in every AI request.
- Never retrained on your data: it only improves with what you approve.
- Lead scoring from 0 to 100 with its reasons and your 👍/👎 feedback.
Frequently asked questions
Can an agent close a sale or take payment?
No. It can create opportunities and move them forward if you allow it, but never mark them as won or lost. Final decisions are always made by a person.
How many agents can I have?
As many as your plan needs. Most teams start with one for support and sales and add specialists (appointments, admissions, support) as volume grows.
What if the agent doesn’t know something?
It says so and, depending on your settings, opens a ticket or hands the conversation to a person. The question is saved so you can turn it into a verified answer.
More of the platform
- InboxWhatsApp, web chat and email in a single inbox, with AI suggesting or replying.
- EmailYour team’s email on your own domain, shared mailboxes and AI writing with you.
- CRM & campaignsContacts, pipelines and campaigns with the history of every conversation and every purchase.
- CalendarEach person’s calendar, with appointments agents book in real free slots.
- HRCompliant time tracking, absences, signed payslips, rotas and expenses on the same platform.
- RecruitingYour careers site on your own domain, from job ad to hire.
- SecurityPer-person permissions, two-step verification, activity log and AI with safeguards.
Try it with your team
14 days free, no card. We activate your account within one business day.