Inbox
All your conversations in a single inbox.
WhatsApp, web chat and email together, with who’s handling each one, what’s pending and AI ready to suggest or reply.
Inbox
One inbox, every channel
Every conversation with its channel, contact and history. See what’s waiting for a reply, who it’s assigned to and who has read it. The agent’s suggested reply goes out in one click, and you can ask the AI about any conversation.
- Pending, assigned and read per person
- Suggested reply in one click
- Assigning a conversation creates the task
Channels
Each channel with its agent and its autonomy level
Channels shows every mailbox, WhatsApp number and web chat at a glance, which agent handles it and in which mode: off, suggests or replies on its own. Routing rules decide who gets each new conversation by keyword, topic or sender.
- Off, Suggests or Replies on its own
- Routing by topic, keyword or sender
- What the AI does on each channel, in plain sight
Team
AI and people, without stepping on each other
When someone on your team replies, the AI steps back from that conversation for 24 hours and only suggests. If the customer asks for a person or the topic requires it, the agent escalates with the full context.
- The AI steps back for 24 h when a person replies
- Escalation with full context
- AI notice on every channel
AI built in
What the AI does here
- Suggests the reply using your knowledge and catalogue.
- Replies on its own on the channels you choose.
- Spots buying intent and opens the opportunity.
- Summarises the conversation when someone else picks it up.
Frequently asked questions
How do I connect WhatsApp?
From Channels, by scanning a QR code with your business phone, just like WhatsApp Web. Within seconds, conversations arrive in the inbox.
How do I add the chat to my website?
Paste a code snippet into your page. The chat asks visitors for their name and email and always shows the AI notice.
What about Instagram or Messenger?
They’re on the way. Today the inbox brings together WhatsApp, web chat and email.
More of the platform
- AI agentsAgents that serve, sell and book with your rules, and learn only with your approval.
- EmailYour team’s email on your own domain, shared mailboxes and AI writing with you.
- CRM & campaignsContacts, pipelines and campaigns with the history of every conversation and every purchase.
- CalendarEach person’s calendar, with appointments agents book in real free slots.
- HRCompliant time tracking, absences, signed payslips, rotas and expenses on the same platform.
- RecruitingYour careers site on your own domain, from job ad to hire.
- SecurityPer-person permissions, two-step verification, activity log and AI with safeguards.
Try it with your team
14 days free, no card. We activate your account within one business day.